CONTACT US

ORDERING

Online
Orders may be placed online via our web site 24 hours a say, 7 days a week, and 365 days a year.

Any personal information submitted when ordering via our web site is encrypted with 128 bit Secure Socket Layer (SSL) encryption prior to being transmitted over the Internet. (Please see our comprehensive Privacy Policy for more information).

When you place an order through our web site, we will keep you updated on the status of your order via email. Usually, this means sending you a total of two emails, one at each stage of order processing:

• The first email will be an "Order Receipt/Confirmation" email. This email provides you with your receipt and confirmation that we have received your order.
• The second email that we will send will be a "Shipping Confirmation" email. This email is sent to let you know that your order has been shipped. In most cases, this last email includes the tracking number(s) for your order.

By Phone
Orders may be placed by phone 24 hours a say, 7 days a week, and 365 days a year. To place an order by phone call us toll free at 1-877-97-SAFES (1-877-977-2337).

By Mail
To place your order with us via regular mail, please send us your order with payment to:

Ecommerce Concepts, LLC
D/B/A NationwideSafes.com
1630 Payne St.
Evanston, IL 60201

By Purchase Order
We accept purchase orders from government agencies and most non-for-profit schools, universities, and churches. Subject to credit approval, we will accept a purchase order from a publicly traded company. We do not extend credit terms to private companies or individuals. Payment terms are 1% 15, Net 30. Purchase orders are subject to a minimum order size of $499.00. Please call us at 877-977-2337 for more details.

Payment Methods We Accept

Ecommerce Concepts, LLC
D/B/A NationwideSafes.com
1630 Payne St.
Evanston, IL 60201

Please note that payments made by check or money order may delay your order by up to 10 business days. Checks returned for insufficient or uncollected funds are subject to a service charge of $25 or the maximum allowed by law.

ORDER CANCELLATIONS (Back to Top)

If you need to cancel an order that has not yet been shipped, please contact customer service as soon as possible at 1-877-97-SAFES (1-877-977-2337) for a full refund.

Unfortunately, we are unable to issue a full refund if your order has already been shipped. In this case, a partial refund, reflecting a deduction for shipping and handling charges (including shipping and handling charges incurred by us as part of any free shipping promotion), will be issued once the shipment is returned to our warehouse.

SHIPPING (Back to Top)

Light-Weight Items

In general, products weighing less than 120 pounds are shipped via FedEx, UPS, or DHL ground service (usually within 24-48 hours of ordering). Once orders have shipped, tracking numbers are sent to the email address provided during checkout. In addition, order status information (including tracking numbers for products that have been shipped) is available 24/7 via our order status page. Once your order has shipped, please allow at least 3-5 days transit time for your shipment to arrive.

Heavy Items

Delivery of heavy items is contracted out to a freight carrier or a white glove carrier. A scheduling agent at the carrier will call you to schedule a time for delivery. Delivery appointments usually consist of a 4-hour window, Monday through Friday.

We offer three levels of delivery service on heavy items: Curbside Delivery, First Dry Area, and White Glove:

Curbside Delivery. Curbside Delivery includes scheduling a delivery appointment with you and arranging to have your safe delivered on a truck equipped with a liftgate. (A liftgate is a device at the end of a truck that is used to lower heavy shipments to ground level). If this delivery type is selected, the carrier will deliver your safe to the curb of your home or business and lower it to ground level using a liftgate. The driver will not bring your items inside your home or business.

First Dry Area. Normal transit time for First Dry Area service is 7-10 business days. First Dry Area service includes scheduling a delivery appointment with you and arranging to have your safe unloaded from the truck and placed in the first dry area available, such as in your garage or in your front entry door. Stair carries are not available for this level of service.

White Glove. Normal transit time for White Glove delivery is 2-4 weeks. This service is performed by our full service White Glove carrier. White Glove delivery includes arranging for a courtesy call by the carrier to schedule a delivery appointment with you. Our White Glove carrier will bring your safe inside your home or business and place it anywhere you specify. White Glove delivery includes up to 8 stairs. (If more than 8 stairs are involved, please contact customer service prior to ordering for a price quote.)

IF CURBSIDE DELIVERY, FIRST DRY AREA, OR WHITE GLOVE DELIVERY SERVICE APPLIES TO YOUR ORDER, YOU MUST BE PRESENT TO INSPECT YOUR SHIPMENT AND SIGN THE BILL OF LADING WHEN YOUR ORDER IS DELIVERED. NOTWITHSTANDING ANYTHING TO THE CONTRARY, IF YOU MISS YOUR SCHEDULED DELIVERY APPOINTMENT(S) AND ADDITIONAL DELIVERY ATTEMPT(S) IS (ARE) MADE; OR IF YOU UPGRADE YOUR ORDER FROM CURBSIDE TO FIRST DRY AREA OR WHITE GLOVE AFTER YOUR ORDER HAS BEEN SHIPPED; OR IF DELIVERY OF YOUR ORDER CANNOT BE COMPLETED BY THE CARRIER BECAUSE THE DELIVERY LOCATION IS NOT ACCESSIBLE USING THE CARRIER’S CHOSEN DELIVERY TRUCK AND/OR EQUIPMENT; OR IF YOUR DELIVERY CANNOT BE COMPLETED BECAUSE IT WOULD BE DANGEROUS TO THE DRIVER(S) AND/OR YOUR PERSONAL PROPERTY, YOU AGREE TO REIMBURSE US FOR ANY AND ALL APPLICABLE DELIVERY FEES, OUTBOUND AND/OR INBOUND, NOT TO EXCEED OUR ACTUAL COSTS. IN ADDITION, ALTHOUGH DAMAGE DURING SHIPMENT IS RARE, YOU SHOULD CAREFULLY INSPECT YOUR SHIPMENT PRIOR TO SIGNING THE BILL OF LADING. IF, UPON INSPECTION, YOU NOTICE ANY DAMAGE, PLEASE DO NOT SIGN THE BILL OF LADING. INSTEAD, YOU SHOULD WRITE "REFUSED, DAMAGED" ON THE BILL OF LADING AND CALL US SOON AS POSSIBLE SO THAT WE CAN SEND YOU A REPLACEMENT SHIPMENT AT NO CHARGE TO YOU.

Shipping Locations
We ship to the lower 48 states only. We do not ship to AK, HI, or internationally. We do not ship to PO Box addresses or APO/FPO addresses.

Shipping Charges
We ship via ground service. The following rates apply:

* Important note regarding heavy items (generally, items weighing more than 120 pounds): free delivery service includes free Curbside Delivery service only. Additional charges apply for First Dry Area or White Glove delivery service.

RETURNS(Back to Top)

Defective Products
Although rare, should you receive a product from us with a manufacturing defect, please contact us within 10 days of receipt and we will provide you with a RA# (Return Authorization #) and instructions on how and where to return the defective product. Once the defective product has been received, we will provide you with a 100% refund, exchange, or store credit (at your option). Defective items returned without an RA# or shipped to the wrong address will not be accepted. Defective items cannot be returned after 10 days of receipt. At that point, you must file a warranty claim with the manufacturer.

Products Damaged During Shipping
Although rare, should a product be delivered to you that has been damaged during shipping, please simply refuse to accept the shipment from the carrier and mark the shipment as “refused, damaged”. If this happens, please contact us immediately and we will send you a replacement product at no additional cost to you.

Wrong Items Delivered
Our customer service team and our shipping department are in constant communication with one another to ensure that the products that we ship to you are the products that you ordered. However, if, upon inspection, you discover that the product that you received from us is a different model number than the one you ordered from us, please contact customer service as soon as possible, but in any event, no later than 10 days after receipt of your order. If you contact us within this timeframe, we will make arrangements to ship you a replacement product at no additional cost to you or provide you with a full refund (at your option).

Non-Returnable Items
Certain items are not returnable unless defective or damaged. In general, non-returnable items are non-stock items that have been made to order or that have been customized to meet your specifications. Items that are not returnable have a statement to this effect in the description of the item on our web site.

All Other Returns - 30 Day "No-Hassle" Money Back Guarantee
Returns that are not covered by the above return policies are covered by our 30-Day "No Hassle" Money Back Guarantee: If, for any reason, you are not satisfied with any product that you purchased from us, other than a product that is non-returnable (see “Non-Returnable Items” above), you may return it back to us within 30 days of sale for or a refund, store credit, or exchange equal to 100% of the purchase price, less shipping and handling, provided: (a) the product that you return to us is received by us in “new” condition, including all original packaging, parts, pieces, and manuals; (b) the return label of the product that you return to us is clearly marked with the Return Authorization number provided by our customer service department; and (c) the product is received at the address specified by our customer service department within 15 days of the date that the Return Authorization was issued by our customer service department. Returns that do not meet all of the criteria above will not be accepted. Shipping costs (including any shipping costs incurred by us as part of any free shipping promotion) are not refundable. The method of payment of refunds will be the same as method of payment of the original purchase. Please note that some products, generally made to order products or products that have been customized to meet your specifications, are not returnable and may not be returned unless damaged or defective (see “Non-Returnable Items” above).

PRIVACY(Back to Top)

Despite the security measures that we have in place, we realize that no matter what security precautions we may have taken, some customers will not feel comfortable using their credit card to make a purchase online. For these customers (as well as for anyone else needing additional assistance), we have a dedicated toll free number (1-877-97-SAFES) staffed with our friendly customer service representatives ready to take your order over the telephone. We also accept orders by mail as well.

TERMS OF USE (Back to Top)