Although rare, should you receive a product from us with a manufacturing defect, please contact the manufacturer for repair or replacement under the manufacturer's warranty. (Whether the safe will be repaired or replaced is in the sole discretion of the manufacturer.)
Shipping and Other Damage
Although rare, should a product be delivered to you that has been damaged during shipping, please simply refuse to accept the shipment from the carrier and mark the shipment as "refused, damaged". If this happens, please contact us immediately for assistance. If you receive a product that has hidden damage that is not visible by inspection of the outside packaging, please retain all of the packaging and contact us within 7 business days of delivery at firstname.lastname@example.org for assistance. All damage claims initiated 8 or more business days after the delivery date will be denied.
Wrong Items Delivered
Our customer service team and our shipping department are in constant communication with one another to ensure that the products that we ship to you are the products that you ordered. However, if, upon inspection, you discover that the product that you received from us is substantially different than the one you ordered from us, please contact customer service as soon as possible by emailing us at email@example.com, but in any event, no later than 10 days after receipt of your order. If you contact us within this time frame, we will make arrangements to ship you the correct model at no additional cost to you or provide you with a full refund (at your option).
The following products are Non-Returnable products and may not be returned to us for any reason: (a) products weighing more than 50 pounds, either individually, or, in the case of an order of more than one unit of a product, in the aggregate; (b) products with an item number beginning with the letter "S" or "F"; (c) defective products; (d) products showing any signs of use or wear and tear; (e) products with missing pieces, manuals, or (f) products that have been customized to meet your specifications.
All Other Returns
If, for any reason, you are not satisfied with any product that you purchased from us, other than a product that is Non-Returnable (see “Non-Returnable Items” above), you may return it back to us within 30 days from the date of your order for a partial refund equal to 100% of the purchase price, less shipping and handling, less a restocking fee equal to 15% of the purchase price, provided: (a) the product that you return to us is received by us in “new” condition, including all original packaging, parts, pieces, and manuals; (b) the return label of the product that you return to us is clearly marked with the Return Merchandise Authorization number provided by our customer service department; and (c) the product is received at the address specified by our customer service department within 15 days of the date that the Return Merchandise Authorization was issued by our customer service department. Returns that do not meet all of the criteria above will not be accepted. Shipping costs (including any shipping costs incurred by us as part of any free shipping promotion) are not refundable. The method of payment of refunds will be the same as method of payment of the original purchase. Please note that Non-Returnable products may not be returned for any reason.