Lead TimesIn-Stock Products
. It is our goal to make every effort to ship orders of in-stock products as soon as possible. Normally, orders for in-stock products are shipped with 2-3 business days. However, in some cases, such as during periods of heavy order volume or when an item is too heavy to ship via FedEx Ground or UPS Ground, it may take additional time to ship an order for an in-stock item. Once your order has been shipped, please allow for carrier transit time as follows: UPS/FedEx Ground Shipments: 1-5 days; Curbside/Loading Dock Shipments: 5-7 days; white glove carrier shipments: 1-3 weeks.Customized Products
. Some products may be ordered with customized options, such as special locking mechanisms or non-stocked color options. In these cases, your order may require additional production time before it is ready to be shipped. If this applies to your order, we will send you an Order Status Update email with an estimated shipping date.Out of Stock Products
. We are constantly updating the stock status of our inventory as stock levels change. If a product is out of stock, a statement to this effect will be shown on the product page, together with the estimated time of arrival ("ETA"). If no ETA is listed, it means that an ETA has not yet been established for the respective product.Shipping MethodsLight-Weight Items
. In general, products weighing less than 120 pounds are shipped via FedEx Ground
or UPS Ground
. As orders ship, tracking information is sent to the email address on the order record. In addition, order status information (including tracking numbers for products that have been shipped) is available 24/7 via our Order Status
page. After your order has been shipped, please allow 1-5 days transit time for your FedEx or UPS Ground shipment to arrive.Heavy Items
. Some of our products are too heavy to ship via FedEx or UPS and must be shipped by freight truck or white glove carrier. If this applies to the item you are ordering, you will be prompted to select a freight or white glove delivery method on the product page.
We generally offer three levels of delivery service of heavy items: Curbside Delivery
, Garage/Threshold Delivery
, and White Glove Delivery
. With all three of these types of deliveries, the carrier will contact you in advance by phone to schedule a delivery appointment. Delivery appointments usually consist of a 4-hour window, M-F, 8AM-5PM. Normal transit time is 5-7 days for Curbside deliveries and 1-3 weeks for white glove deliveries.
Below is a description of these delivery methods.
- Curbside Delivery. Your items will be transported by a common carrier (freight truck) and delivered curbside at your home or business. The carrier will lower your items to ground level at curbside using a lift gate. The carrier is not responsible for bringing your items inside your home or business.
- Garage/Threshold Delivery. The item, which will be packed in a cardboard box or crated and strapped to a shipping pallet, will be delivered to your garage, or just past the threshold of your front door, or to the first dry area available. No steps are allowed. Additional services, such as depalletization (removing the item from the pallet), unpacking, delivery to a specific room that is farther than the first dry area, etc., are NOT included. For deliveries to multi-unit residential and commercial locations, delivery will be made to the first dry area of the main entrance to the building itself, and not to a specific unit in the building.The road leading to the delivery address must be accessible via a box truck or straight truck. The path leading from the truck to the placement location must be over a level surface (no more than 2% grade) and must be constructed of asphalt, concrete, or pavers. The entryway door must be wide enough to fit a 40-inch wide shipping pallet. No steps are allowed.
- White Glove. Normal transit time for White Glove delivery is 1-3 weeks. This service is performed by one of our full service White Glove carriers. In general, White Glove delivery includes delivery to room of choice on main floor as well as debris and pallet removal. However, depending on the weight and type of product, white glove delivery may also include up to 10 steps, up or down. Because this service offering varies depending on the weight and type of product, please see the product page of the item you would like to order for specific information about your White Glove delivery.
IF CURBSIDE DELIVERY, GARAGE/THRESHOLD DELIVERY, OR WHITE GLOVE DELIVERY SERVICE APPLIES TO YOUR ORDER, YOU MUST BE PRESENT TO INSPECT YOUR SHIPMENT AND SIGN THE BILL OF LADING WHEN YOUR ORDER IS DELIVERED. IF YOU MISS YOUR SCHEDULED DELIVERY APPOINTMENT AND AN ADDITIONAL DELIVERY ATTEMPT IS MADE; OR IF DELIVERY OF YOUR ORDER CANNOT BE COMPLETED BY THE CARRIER BECAUSE THE DELIVERY LOCATION IS NOT ACCESSIBLE USING THE CARRIER’S CHOSEN DELIVERY TRUCK AND/OR EQUIPMENT; OR IF YOUR DELIVERY CANNOT BE COMPLETED BECAUSE IT WOULD BE DANGEROUS TO THE DRIVER(S) AND/OR YOUR PERSONAL PROPERTY, YOU AGREE TO REIMBURSE US FOR ANY AND ALL APPLICABLE DELIVERY FEES, OUTBOUND AND/OR INBOUND, NOT TO EXCEED THE TOTAL DOLLAR AMOUNT OF YOUR ORDER. WAIVING RIGHT OF DELIVERY TO LOCATION OF CHOICE ON FREIGHT BILL OR DELIVERY REPORT, IF APPLICABLE, IS FINAL.
IN ADDITION, ALTHOUGH DAMAGE DURING SHIPMENT IS RARE, YOU SHOULD CAREFULLY INSPECT YOUR SHIPMENT PRIOR TO SIGNING THE BILL OF LADING. IF, UPON INSPECTION, YOU NOTICE ANY DAMAGE, PLEASE DO NOT SIGN THE BILL OF LADING. INSTEAD, YOU SHOULD WRITE "REFUSED, DAMAGED" ON THE BILL OF LADING AND EMAIL US SOON AS POSSIBLE AT SALES@NATIONWIDESAFES.COM. IF YOU NOTICE HIDDEN DAMAGE TO YOUR SHIPMENT AFTER IT HAS BEEN ACCEPTED, PLEASE RETAIN ALL PACKAGING AND EMAIL US SOON AS POSSIBLE AT SALES@NATIONWIDESAFES.COM. IT IS IMPORTANT TO FOLLOW THESE INSTRUCTIONS AS FAILURE TO DO SO MAY ADVERSELY AFFECT THE OUTCOME OF YOUR FREIGHT CLAIM.Shipping Locations
We ship to the lower 48 states only. We do not ship to AK, HI, or internationally. We do not ship to PO Box addresses or APO/FPO addresses.Shipping Charges
We ship via ground service. The following rates apply:
||FREE (Ground or Curbside)
We reserve the right to refuse to ship any order for any reason, including cost reasons. In the rare event that we refuse to ship your order, we will issue you a prompt refund.